Shipping, Delivery & Customs
SHIPPING TYPES
Shipments to Germany are made with our logistics partner DHL. All deliveries sent by Friendly hunting are insured against theft and accidental damage. As soon as you have taken receipt of your delivery and confirmed this in writing, the insurance cover expires.
We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, shipping costs are only charged once.
We process and dispatch orders during our general business hours. These are Monday to Thursday, 08:30 to 17:00 and Friday from 08:30 to 13:00 (except on public holidays). The goods are ready for dispatch at the latest one working day after receipt of payment.
PACKAGING
Friendly hunting always strives to offer environmentally friendly solutions for shipping. Therefore, all our items are shipped in environmentally friendly packaging. Alternatively, you can still opt for one of our gift boxes at no extra cost.
DELIVERY COSTS AND DELIVERY TIMES
All orders within Germany are free of charge (express delivery excluded).
The shipping method available for your chosen country of delivery as well as the delivery costs and delivery times can be found in the table below:
SHIPPING COSTS, SHIPPING METHOD AND DELIVERY TIME
Germany via standard shipping |
DHL delivery in approx. 1-3 working days |
free of charge |
Germany by express delivery (provided we have received your order by 10 a.m.) |
DHL express delivery in approx. 1 working day |
13,50 € |
Austria via standard shipping |
DHL delivery in approx. 2-3 working days |
12,00 € |
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden by means of standard shipping |
DHL delivery in approx. 3-6 working days |
20,00 € |
Switzerland, UK, Norway, San Remo, Liechtenstein, Monte Carlo, Vatican City, Andorra, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Republic of Moldova, Serbia by means of standard shipping |
UPS delivery in approx. 2-4 working days |
35,00 € |
USA and Canada via Standard shipping |
UPS Express Saver delivery in approx. 3-6 working days |
65,00 € |
Other countries via Standard shipping |
UPS Express Saver delivery in approx. 4-6 working days |
90,00 € |
SHIPMENT TRACKING
As soon as we have dispatched your order, you will receive an e-mail notification with the DHL or UPS tracking number. You can check the shipment status after one to two hours via the following link.
Shipping with DHL:
https://www.dhl.de/de/
Shipping with DHL Express:
https://www.dhl.de/de/geschaeftskunden/express/verfolgen.html
Shipping with UPS:
https://www.ups.com/track?loc=de_DE&requester=ST/
DUTIES AND TAXES WITHIN THE EUROPEAN UNION
For all goods shipped within the European Union, no additional taxes or duties are due. The item prices and delivery costs include the applicable VAT and are therefore stated as gross prices.
DUTIES AND TAXES FOR NON EU COUNTRIES
No VAT is charged on shipments to non-European countries.
By submitting your order and payment or providing the required information, you agree to the import regulations for the respective items.
For deliveries outside Europe (Great Britain, Switzerland, USA, etc.) import duties are levied (fees, import duties and tax), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are levied as soon as your parcel reaches your country.
We do not withhold duties and taxes at checkout and cannot predict what your potential duties will be. These charges must be paid in order for the parcel to clear customs. The customer is responsible for the costs incurred.
If you have further information about the guidelines in your country, please contact your local customs office. If you refuse the delivery, you will be responsible for the original delivery cost, all applicable taxes and duties, and the cost of returning the package.
We ask for your understanding that customs duties, import VAT and handling costs charged to the recipient by the logistics partner on behalf of the customs office cannot be refunded by www.friendly-hunting.com, even if the items are returned.
CUSTOMS DUTIES AND TAXES FOR RUSSIA
Please note: Delivery to Russia is currently restricted to certain territories only and is subject to special delivery conditions, including special customs and tax regulations.
CALL US
+49 8038 9099248
Monday to Thursday, from 08:30 to 17:00 and Friday, from 08:30 to 13:00 (except on public holidays)